- Mon–Fri 9am–5pm
- Listing Alerts
How to Report a Repair
Log into our tenant app or call us on 01224 673100. Select the category, describe the issue, and upload photos if possible. For emergencies (gas leaks, floods, no heating in winter), call us immediately.
How to Set Up Utilities
On move-in day, take meter readings. Contact the gas/electricity supplier, water company (Scottish Water), and Aberdeen City Council for council tax. We provide all the details in your move-in pack.
How to Access Your Tenant App
Download our app or visit our tenant portal. Use the login details provided in your welcome pack. From there you can report issues, view your tenancy documents, and communicate with your property manager.
How to Give Notice
If you wish to end your tenancy, you must give written notice — 28 days if you’ve been in the property less than 6 months, or 84 days if longer. Contact us and we’ll guide you through the process.
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